Contact
Stuck somewhere?Let's sort it out.
If you are mid-trip and offline, the three guides below usually get you connected faster than waiting on a reply. If they do not, write to us and we will pick it up.
Try this first
Installing your eSIM
Step-by-step for iPhone and Android, including the roaming setting people miss.
Open the install guideChecking coverage
Which networks a plan rides on in each destination, with links to the operators' own maps.
Look up a countryIt installed but has no signal
The handful of settings that explain almost every eSIM that connects to nothing.
Read the fixesInclude these and we can usually answer in one reply
- Your order number, or the email address you ordered with.
- The destination you are in or heading to.
- Your exact phone model — an iPhone 13 and a 15 Pro behave differently.
- What the status bar shows: no service, SOS, a network name, or nothing.
- Which steps you have already tried.
Please do not delete an eSIM before speaking to us. Most profiles install once, and removing one can end a plan you have paid for.
Company information
Operated by RoamGo LLC
eSIM.gl is operated by RoamGo LLC, a limited liability company organized under the laws of the State of Delaware.
Registered address
Partnerships and business
Reselling, a branded storefront, an affiliate arrangement or API access each have their own route — those pages will answer more than an email can.